Cancellation Policy for Kowatek Online Store

Last Updated: [Insert Date]

Welcome to Kowatek Online Store. We understand that plans can change, and we strive to accommodate your needs. Please take a moment to review our cancellation policy for a clear understanding of the terms and conditions.

1. Order Cancellation

1.1 Cancellation Period: You may cancel your order within 3 hours of placing it. After this period, the cancellation may not be possible due to order processing.

1.2 How to Cancel: To cancel your order, please log in to your Kowatek account and navigate to your order history. Follow the provided instructions for cancellation. Alternatively, you can contact our customer service team at orders@kowatek.com.

2. Cancellation Eligibility

2.1 Unshipped Orders: Orders that have not been shipped can typically be canceled without any issues. If your order has already been dispatched, it may not be eligible for cancellation.

2.2 Customized or Made-to-Order Items: Please note that certain items, especially those customized or made-to-order, may not be eligible for cancellation once the production process has commenced.

3. Refund Process

3.1 Refund Method: If your order is eligible for cancellation, any payments made will be refunded using the original payment method.

3.2 Refund Timing: Please allow 14 business days for the refund to be processed. The timing may vary based on the payment method and financial institutions.

4. Exclusions

4.1 Non-Cancelable Items: Certain items, such as those listed below may not be eligible for cancellation:

• Customized or Personalized Items:

  • Products that are made to order or customized based on the customer's specifications may be non-cancelable since production starts immediately after the order is placed.

• Digital Products:

  • Downloadable goods, such as software, e-books, or digital codes, are often non-cancelable due to their immediate accessibility.

• Event Tickets or Reservations:

  • Tickets for events, flights, hotel reservations, or other time-sensitive services may be non-cancelable or subject to specific cancellation terms.

• Perishable Goods:

  • Items with a limited shelf life, such as food, flowers, or certain health and beauty products, may be non-cancelable due to hygiene and safety reasons.

• Final Sale or Clearance Items:

  • Products marked as "Final Sale" or sold during clearance events are typically non-cancelable and non-refundable.

• Made-to-Order or Pre-ordered Items:

  • Products that are produced or sourced specifically for an individual order or pre-ordered items may be non-cancelable once production or procurement has begun.

• Services Already Rendered:

  • Services that have already been provided or partially fulfilled may be non-cancelable, and refunds may not be applicable.

• Special Orders or High-Cost Items:

  • Items that require a significant investment or are considered special orders may be non-cancelable to protect the seller from potential financial losses.

Please check the product description or contact customer service for clarification.

4.2 Final Sale Items: Items marked as "Final Sale" or sold as clearance are non-cancelable and non-refundable.

5. Contact Information

5.1 Contact: If you have any questions or concerns regarding our cancellation policy, please contact us at support@kowatek.com.

Thank you for choosing Kowatek Online Store. We appreciate your understanding and cooperation.