Refund Policy for Kowatek Online Store
Last Updated: 23-12-2023
Welcome to Kowatek Online Store. We value your satisfaction and aim to provide a straightforward and transparent refund policy for your peace of mind. Please read the following policy carefully.
1. Refund Eligibility
1.1 Damaged or Defective Items: We will gladly refund or replace items that are damaged or defective upon receipt. Please contact us within 2 days of receiving the product and provide clear photos of the damaged or defective item.
1.2 Incorrect Items Received: If you receive an incorrect item, please contact us immediately, and we will arrange for the correct item to be shipped to you or provide a refund.
1.3 Unsatisfactory Product: If you are unsatisfied with your purchase for any reason other than the above, please contact us within 2 days of receiving the product to discuss your concerns.
2. Return Process
2.1 Contact Us: To initiate a refund or return, please contact our customer service team at refund@kowatek.com. Provide your order number, a brief description of the issue, and attach relevant photos if applicable.
2.2 Return Authorization: Our customer service team will guide you through the return process and provide a return authorization if applicable.
2.3 Return Shipping: Customers are responsible for return shipping costs, except in cases where the product is damaged, defective, or the incorrect item was sent.
2.4 Return Condition: Returned items must be in their original condition, unopened, and unused, unless the return is due to a damaged, defective, or incorrect item.
3. Refund Processing
3.1 Refund Method: Refunds will be processed using the original payment method.
3.2 Refund Timing: Please allow 14 business days for the refund to be processed after we receive the returned item.
4. Exclusions
4.1 Non-Returnable Items: Certain items are non-returnable, such as:
It's crucial for customers to review the specific return policies of the online store they are purchasing from, as these policies can vary.
4.2 Final Sale Items: Items marked as "Final Sale" are not eligible for returns or refunds.
5. Contact Information
5.1 Contact: If you have any questions or concerns regarding our refund policy, please contact us at support@kowatek.com.
Thank you for shopping at Kowatek Online Store. Your satisfaction is our priority.
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