Return Policy for Kowatek Online Store

Last Updated: 23-12-2023

Welcome to Kowatek Online Store. We want you to be fully satisfied with your purchase. Please read our return policy carefully to understand the terms and conditions.

1. Return Eligibility

1.1 Damaged or Defective Items: We offer replacements for items that are damaged or defective upon receipt, if the issue is from us and not the customer or logistics company who shipped the item. Contact us within 2 days of receiving the product, and provide clear photos of the damaged or defective item.

1.2 Incorrect Items Received: If you receive an incorrect item, please contact us immediately, and we will arrange for the correct item to be shipped to you or provide a refund.

1.3 Unsatisfactory Product: If you are unsatisfied with your purchase for any reason other than the above, contact us within 2 days of receiving the product to discuss your concerns.

2. Return Process

2.1 Contact Us: To initiate a return, please contact our customer service team at return@kowatek.com. Provide your order number, a brief description of the issue, and attach relevant photos if applicable.

2.2 Return Authorization: Our customer service team will guide you through the return process and provide a return authorization if applicable.

2.3 Return Shipping: Customers are responsible for return shipping costs, except in cases where the product is damaged, defective, or the incorrect item was sent.

2.4 Return Condition: Returned items must be in their original condition, unopened, and unused, unless the return is due to a damaged, defective, or incorrect item.

3. Refund Processing

3.1 Refund Method: Refunds will be processed using the original payment method.

3.2 Refund Timing: Please allow 14 business days for the refund to be processed after we receive the returned item.

4. Exclusions

4.1 Non-Returnable Items: Certain items are non-returnable, such as: 

• Perishable Goods:
  • Items that have a limited shelf life or are prone to deterioration, such as food, flowers, and certain health and beauty products.
• Customized or Personalized Items:
  • Products that are made to order or customized based on customer specifications, such as engraved items, personalized clothing, or custom artwork.
• Intimate or Hygiene Products:
  • Undergarments, swimwear, and hygiene products that come in direct contact with the body, often for health and safety reasons.
• Downloadable or Digital Products:
  • Items that can be downloaded or accessed digitally, such as e-books, software, or digital codes, as these are typically non-returnable once accessed.
• Final Sale or Clearance Items:
  • Items marked as "Final Sale" or sold as clearance, typically offered at a significantly reduced price, may be non-returnable.
• Opened or Used Items:
  • Products that have been opened, used, or partially consumed, particularly in the case of health and beauty items, or consumables.
• Hazardous Materials:
  • Products containing hazardous materials, chemicals, or substances that pose safety risks and have specific handling and shipping restrictions.
• Gift Cards or Vouchers:
  • Gift cards, vouchers, or store credits are often non-returnable as they represent a form of monetary value.
• Items Without Original Packaging:
  • Some retailers may require items to be returned in their original packaging. Items without the original packaging may be classified as non-returnable.
• Large Furniture or Bulky Items:
  • Furniture or oversized items that are difficult to return due to size and logistics.

It's crucial for customers to review the specific return policies of the online store they are purchasing from, as these policies can vary depending on the product.

4.2 Final Sale Items: Items marked as "Final Sale" are not eligible for returns or refunds.

5. Contact Information

5.1 Contact: If you have any questions or concerns regarding our return policy, please contact us at support@kowatek.com.

Thank you for shopping at Kowatek Online Store. We appreciate your business.